General conditions of purchase

General information

The ownership of this website ENTRE RAMAS AVENTURA, (hereinafter Website) is held by: Entre Ramas Aventura S.L., and whose contact details are:

Address: Carretera Urb Roche S/n, 11149 – Conil de la Frontera (Cádiz)

Contact telephone number: +34 633 69 83 34

Contact email:

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (Entre Ramas Aventura) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions it is understood that the activity that develops through the Web Site includes:

Sale of tickets for participation in the park’s activities.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy and the privacy and data protection policy of By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the aforementioned, so if he/she does not agree with all of the above, he/she should not use this Website.

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of products and/or services is requested will be applicable.

For any questions that the User may have in relation to the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.

The user

Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing the Website begins, the User accepts all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility extends to:

  • To make use of this Website only to make enquiries and legally valid purchases or acquisitions.
  • Not to make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
  • Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The User may formalise, at his/her choice, with the contract of sale of the desired products and/or services in any of the languages in which the present Conditions are available on this Website.

Purchase or acquisition process

Users can purchase on the Website by the means and ways established. They must follow the purchase procedure and / or online purchase of ENTRE RAMAS AVENTURA, during which various products and / or services can be selected and added to the final purchase space and, finally, click on: “Book”. 

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the User will receive an e-mail confirming that has received his or her order or request for purchase and/or provision of the service, i.e. confirmation of the order.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via his/her personal connection space on the Website. Likewise, the User may, if he/she so wishes, obtain a paper copy of his/her invoice by requesting it from using the contact spaces on the Website or via the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown next to the presentation or, where appropriate, image of the product on the page of the Website, indicating, by way of example, but not exhaustively, and on a case-by-case basis: name, price, details of the products, or characteristics; and acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments involved in transactions carried out on the Website may be archived and kept in the computerised records of https://www.entreramasaventura. com in order to constitute a means of proof of the transactions, in any case, respecting reasonable security conditions and the applicable laws and regulations in force in this regard, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, and the rights of Users in accordance with the privacy policy of this Website.


All purchase orders received by through the Website are subject to no circumstances or force majeure (clause nine of these Conditions) affecting the provision of services. If the provision of a service becomes unfeasible, undertakes to contact the User and reimburse any amount that may have been paid by way of payment.

Prices and payment

The prices displayed on the Website are the final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases with respect to which the User has already made.

Payments will be made through Virtual POS (credit or debit card). uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards are subject to verification and authorisation by the issuing bank. If the issuing bank does not authorise payment, shall not be liable and shall not be able to enter into any contract with the User.

Once receives the purchase order from the User through the Website, a pre-authorisation will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the confirmation of the service being provided is sent to the User in the manner and, where appropriate, place established.

In any case, by clicking on “Book” the User confirms that the payment method used is his/her own.

Delivery and exchange

The products and / or services offered by are virtual products and, therefore, do not have a physical delivery.

In any case, the User understands that he/she must go to the park ENTRE RAMAS AVENTURA to redeem your purchase on the day and time selected at the time of booking. Once in the park, the person in charge may request any of the details of your reservation, so we recommend that you have access to the email received after the purchase.

Technical means to correct errors

The User is informed that in the event that he/she detects that an error has occurred when entering the data necessary to process his/her purchase request on the Website, he/she may modify them by contacting through the contact spaces provided on the Website, and, where appropriate, through those provided for contacting customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information may also be corrected by the User through his or her personal connection space on the Website.

In any case, the User, before clicking on “Book”, has access to the space, trolley or basket where his or her purchase requests are recorded and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy for more information on how to exercise their right of rectification in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights.

Cancellation or rescheduling

Cancellations can be made up to 24 hours before the booked date with a full refund.

The client may request a change of date/time in their booking up to 24 hours before the date of the visit. The change will be subject to availability and will be free of charge.

In case of wind or rain the activity can be carried out without any inconvenience (except in extreme cases in which the management reserves the right to cancel the activity, in which case the full amount of the tickets will be refunded). However, if you prefer to change the date, you can do so up to 24 hours before the activity without charge.

After 24 hours before the date of the booking, no changes or refunds can be made.

Exemption from liability

Unless otherwise provided by law, accepts no liability for the following losses, irrespective of their origin:

  • any loss which is not attributable to any breach by you;
  • business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
  • any other indirect loss which was not reasonably foreseeable by both parties at the time the contract of sale of the products was made between them.

Likewise, also limits its liability in the following cases:

  • applies all measures concerning the provision of an accurate description of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to problems with the browser being used or others of this nature.
  • Technical failures that, by chance or otherwise, prevent normal operation of the service via the Internet. Lack of availability of the website due to maintenance or other reasons, which prevents the availability of the service. puts all the means at its disposal in order to carry out the process of purchase and payment of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous events or force majeure.
  • In general, shall not be liable for any failure or delay in the fulfilment of any of the obligations assumed, when this is due to events beyond its reasonable control, i.e. due to force majeure, which may include, but is not limited to, the following:
  • Strikes, lockouts or other industrial action.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
  • Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.
  • Impossibility of using public or private telecommunications systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
    In this way, the obligations will be suspended for the period during which the force majeure continues, and will have an extension of time to fulfil them for a period of time equal to the duration of the force majeure. will use all reasonable means to find a solution that will allow it to fulfil its obligations despite the force majeure.

Written communications and notifications

By using this Website, the User accepts that most communications with will be electronic (e-mail or notices published on the Website).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications sent electronically by comply with the legal requirements of being in writing. This condition shall not affect the User’s statutory rights.

The User may send notifications and/or communicate with through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, may contact and/or notify the User by e-mail or at the postal address provided.


No waiver by of any specific legal right or remedy or failure by to require strict performance by the User of any of its obligations shall constitute a waiver of any other right or remedy arising from a contract or the Terms, or relieve the User from compliance with its obligations.

No waiver by of any of these Conditions or of any rights or remedies under any contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to the User in writing.


Should any of these Conditions be declared null and void by a final decision of a competent authority, the remaining clauses shall remain in force, without being affected by such declaration of nullity.

Full agreement

These Terms and Conditions and any document expressly referred to in these Terms and Conditions constitute the entire agreement between the User and in relation to the subject matter of the sale and purchase and supersede all prior agreements, understandings or promises made orally or in writing by the same parties.

The User and acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

Data protection

The information or data of a personal nature that the User provides to in the course of a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

Applicable law and jurisdiction

Access to, browsing and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law.

Any controversy, problem or disagreement arising from or related to the access, browsing and/or use of the Website, or to the interpretation and execution of these Conditions, or to the sales contracts between and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

Complaints and claims

Users may send their complaints, claims or any other comments they wish to make to using the contact details provided at the beginning of these Terms and Conditions (General Information).

In addition, has official complaint forms available to consumers and users, which they can request from at any time, using the contact details provided at the beginning of these Conditions (General Information).

Furthermore, if a dispute arises from the conclusion of this purchase contract between and the User, the User as a consumer may request out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: